Crisis communication for the front line
Reception and customer teams will practice how to set boundaries, keep a safe distance and call for support during a conflicted visit.
Details →For companies
We train staff, inspect facilities and rehearse with teams how to respond to model situations. Konfliktní návštěva, vážná hrozba, úraz nebo kybernetický incident: each role gets a promotion for its workplace.
Training GBH Academy in Havlíčková Brod
Practical training, decision-making under pressure and analysis of the team's reaction.
Reception, security, management and other employees need one common procedure. We build the program according to traffic, visits, shifts and places where conflict can start.
First contact
Reception and customer service teams will practice calling for support and keeping a safe distance.
Inputs
The preparation takes into account the entry mode, visits and movement of people in the building.
Practice
The team will practice decision-making and communication in a model situation.
The first line knows when to de-escalate, when to evacuate and when to call for help.
Management will receive a procedure that can be linked to the company's crisis plan.
Do you want to test the response of the front line and management in your operation?
Prepare company training
Reception and customer teams will practice how to set boundaries, keep a safe distance and call for support during a conflicted visit.
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Employees and management will practice warning, escaping, hiding and passing accurate information to the police in their own facility.
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Practical training in resuscitation, stopping bleeding, suffocation procedure and organization of help until rescuers arrive. The course can be counted as the health part of the OSH training.
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We will assess the route and program, provide personal escort and coordinate the procedure with your internal protection at work and public events.
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We will clarify leadership roles, decision-making authority and the chain of communication. The audit will determine the priorities of physical measures for specific workplaces.
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Phishing, accounts, sensitive data and suspicious event handling. We explain them using situations from everyday work.
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Practical day with instructors: tactical tasks, shooting range, abseiling or survival. The instructors adapt the program to the fitness of the team.
Details →The reception takes care of the first contact. The shift is in charge of warning and safe movement of people, decision making and communication. Finally, we link everything into one procedure for the entire object.
Reception, first line and management will pass model situations in your operation. Then together we analyze the specific decision.
For smaller offices, headquarters, customer workplaces and production sites. First, we will go over the roles, shifts and places with the greatest risk.
We usually conduct the practical part directly at your facility, as the team needs to work with real entrances, routes and facilities. We will arrange another place depending on the topic and the number of participants.
Yes. Each participant will receive a certificate of completion with the indicated scope of the program. For soft target protection programs, we follow the accreditation conditions MV ČR.
Write to us the type of workplace, the number of participants and the situation you need to solve. We will propose the scope, date and price.