GBH – Gaudete Bruder Holding s.r.o. Registered office: Dlouhá 730/35, Staré Město, 110 00 Prague 1, Czech Republic ID number: 10975187 E-mail: info@gbhdefence.com Website: gbhacademy.cz
Operator: GBH – Gaudete Bruder Holding s.r.o. (hereinafter referred to as “Company” or “Provider”)
1. Introductory Provisions
1.1. These terms and conditions govern the legal relations between GBH - Gaudete Bruder Holding s.r.o. (hereinafter referred to as the "Provider") and customers (hereinafter referred to as the "Client") using security services, consultations and related products offered on the Provider's website.
1.2. The client can be both a natural person and a legal entity.
1.3. The terms and conditions are binding for all orders placed through the Provider's website.
2. Order and conclusion of the contract
2.1. The Client orders services or consultations through the Provider's website.
2.2. After sending the order, the Client receives a confirmation by e-mail, which concludes the contract.
2.3. The provider reserves the right to refuse the order in case of doubts about the authenticity of the data or serious reasons that prevent the provision of the service.
3. Price and payment terms
3.1. Prices for services and consultations are listed on the website and are final (no hidden fees).
3.2. Payment is possible in advance by bank transfer, payment card or other methods according to the offer on the website.
3.3. The invoice is issued and sent electronically.
4. Cancellation of conditions and withdrawal from the contract
4.1. The client can cancel the ordered consultation no later than 48 hours before its start without charge.
4.2. In case of cancellation less than 48 hours before the start of the consultation, a cancellation fee of 100% of the service price is charged.
4.3. For customized services and long-term contracts, it is not possible to withdraw from the contract without prior agreement.
5. Liability and Warranties
5.1. The Provider guarantees a professional level of services, but is not responsible for the decisions and actions of the Client based on the consultations provided.
5.2. The provider is not responsible for service interruption due to force majeure (e.g. internet outage, state administration intervention, security risks).
6. Personal data protection (GDPR)
6.1. The provider processes personal data in accordance with the GDPR regulation (EU 2016/679).
6.2. Personal data is kept only for the purpose of providing services and will not be provided to third parties without the Client's consent.
6.3. The client has the right to request the deletion of his data or the correction of inaccurate information.
7. Out-of-court settlement of disputes
7.1. The client has the right to use out-of-court dispute resolution through the Czech Trade Inspection (www.coi.cz).
7.2. The provider undertakes to resolve claims and complaints without unnecessary delays.
8. Final Provisions
8.1. These terms and conditions are valid and effective from January 1, 2024.
8.2. The provider reserves the right to change the conditions without prior notice, while the changes do not apply to already concluded contracts.
8.3. All legal relationships are governed by the legal system of the Czech Republic.