Public course
Course · Crisis negotiation
When you can't run or fight — you can negotiate
Crisis negotiation with an armed attacker, de-escalation of threats, communication under pressure. Lecturers with police experience URN. Pro security, recepci, vedení institucí.
A course must change a person's response, not just fill a calendar
Real practice, not a stage show
The course is sold by seeing the instructor's work and people's reactions.
GBH does not teach fear. It teaches a specific response under pressure.
Corporate team
A model situation will show who is in charge and who is waiting.
Institution
The course builds on building operations, roles and responsibilities.
The instructor corrects the participant's specific response in real time.
We build scenarios according to the environment: school, company, office, public space.
A person leaves the course with a simple procedure for the first minutes.
Choose a course by target: person, team or institution.
View courses1-2 days
8-16 hours of the program
8–20
People in the group
Case-based
Real cases from practice
Model girl
With extras under pressure
What you will learn
Anatomy of a Crisis and Attacker Types
Who is in crisis — categories of attackers (instrumental, expressive, psychotic). What a negotiator needs to recognize in the first 60 seconds.
Active listening (BIFF, LEAPS)
Behavioral Influence Stairway Model (FBI), LEAPS techniques. How to build rapport with a person in crisis without losing control of the situation.
Emotional regulation under pressure
How a negotiator manages his own stress, breathing under adrenaline, micro-breaks during negotiations. Without this, other techniques fall apart.
Structuring time
The principle of buying time — when nothing can be negotiated, how to stretch the situation for IZS. Detection of escalation rules.
Coordination with the police and IZS
How to hand over negotiations to professional negotiators of the Police of the Czech Republic. What to do until their arrival, how to maintain continuity of communication.
Modeling — 3 scenarios with extras
Real scenarios: aggressive customer in traffic, threat at school, family conflict in social service. A structured debrief after each round.
One day of theory + models. The next day, only models
1-2 days
- 09:00–10:30
Introduction, anatomy of crisis, types of attackers
- 10:30–12:00
BIFF / LEAPS — active listening
- 12:00–13:00
Lunch break
- 13:00–14:30
Emotional regulation + time structuring
- 14:30–16:30
Model box 1+2 with extras + debrief
- DAY 2
Model sheet 3, coordination with IZS, evaluation
Where one sentence can buy time
Practical impact
Buy time, reduce tension, turn the situation over to professionals.
Crisis negotiation it's not just for the police. The first minutes often held by reception, security, school management, social worker or HR. The course will give them language, structure and boundaries.
- 01
Security managers and the front line
You stand between the attacker and the people behind you. We'll teach you to buy time, de-escalate and turn the situation over to the police — before the worst happens.
- 02
Negotiators for companies and banks
When it comes to hostages, threats or coercion, every sentence counts. We will give you FBI techniques (BIFF, LEAPS) proven in real raids.
- 03
Educators and school management
An aggressive parent, a student in crisis, a threat in the classroom. We will prepare you to speak calmly and confidently even when everything is falling apart.
- 04
Social workers, outreach services
In the field, you are often alone and without a background. We will show you how to recognize escalation in time and safely back out of a tense situation.
- 05
Reception of offices, courts, ambulances
You are the first face an angry person will encounter. We'll teach you how to handle pressure at the counter before it escalates into an incident.
- 06
HR specialists for crisis situations
Termination, workplace conflict, threatened employee. We'll give you scripts and communication procedures for when emotions trump reason.
Dirty negotiation
Briefing, model with extras and debrief — close-up training.
Frequently asked questions
What is the difference between crisis negotiation and de-escalation?
De-escalation is a short interaction — stopping the escalation of a conflict within minutes. Crisis negotiation is longer (tens of minutes to hours) and typically with a higher level of threat — a person with a weapon, with a hostage, in a crisis mental state. We teach both.
Do the lecturers have real experience?
Yes. Former members of the URNA Police of the Czech Republic (intervention unit, where colleagues are usually invited to be negotiators) and operational negotiators with international experience. No academic theory — cases from real interventions (anonymized).
Can we order it just for management or just frontline?
Yes. For top management, we do more of a general workshop (1 day), for the first line and security a practical 2-day workshop with models. It depends on the needs.
How long do we retain the skills after the course?
Skill drops ~50% over 12 months without repetition. We recommend annual repetition (1 day, only models and debrief) plus a short in-house exercise twice a year.
What next
Let's build a crisis negotiation course for your team
Send a request — who is to be trained, segment, date. We will come back with a tailor-made program, venue and costing.
Crisis negotiation for your institution
Send us a brief inquiry. We tailor programs for security, negotiators and management of institutions.
- Dlouhá 730/35, 110 00 Prague 1
- info@gbhdefence.com
- +420 252 548 480